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Refund Policy

A legal disclaimer

This Refund & Returns Policy outlines the conditions under which refunds, returns, or cancellations may be requested. By placing an order, you acknowledge and agree to the terms stated below.

Eligibility for Returns and Refunds

A return or refund may be initiated only if all of the following conditions are met:

  • The product received is defective, damaged in transit, or materially different from what was ordered.

  • The request is raised within 7 calendar days of successful delivery.

  • The product is unused, unaltered, unwashed, and returned in its original condition, packaging, and with all original tags, accessories, and documentation intact.

  • Valid proof of purchase is provided along with clear supporting images or videos, where requested.

Requests that do not meet the above criteria will not be approved.

Non-Returnable and Non-Refundable Items

The following are not eligible for return or refund:

  • Products damaged due to misuse, negligence, improper storage, or normal wear and tear.

  • Items purchased during clearance sales, promotional offers, or explicitly marked as non-returnable or non-refundable.

  • Products returned without original packaging, tags, or accessories.

  • Requests initiated after the specified eligibility period.

Return Authorization Process

All returns must be pre-approved.

  1. Contact our support team with your order number and reason for return.

  2. Upon review, a Return Authorization may be issued with return instructions.

  3. Unauthorized returns will not be accepted or processed.

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Once the returned item is received, it will undergo a quality inspection. Approval or rejection of the refund will be communicated following this review. We reserve the right to reject returns that fail inspection.

Refund Method and Timeline

Approved refunds will be processed to the original mode of payment only.

  • Refunds are typically completed within 7–10 business days after approval.

  • Processing timelines may vary depending on banking partners or payment providers.

Contact Information

For questions related to returns, refunds, or cancellations, please contact our customer support team through the official communication channels listed on our website.

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